Frequent Ask Questions
1. Network Dependency
The app requires an active network connection to communicate with the server. In the event of slow or unavailable network conditions, certain features may be temporarily disabled. During this time, you will receive an offline notification, and only cached data, such as receipts and expiry items, will remain accessible.
2. Resolving Data Inconsistencies
To address any potential data inconsistencies, you may manually refresh the data via the Options menu. This action will reload the data to maintain accuracy and alignment.
3. Troubleshooting Login/Logout
If you encounter issues during login or logout, you can reset the app's connection through the Settings screen by utilizing the Restart button.
4. Alert Time and Time Zone Adjustments
Alert times are configured to align with your local time zone. If you change time zones, open the app to refresh the settings. Alternatively, the time zone will automatically update when you interact with the next notification received.
5. Daily Scan Limit
The daily scan limit is determined by the number of times the scan function is accessed. Even in cases where a scan fails due to network or technical issues, it is still counted. A buffer of 5% is provided to account for such occurrences. If your process failures exceed this buffer, please verify your network connection and contact our support team if further assistance is required.
6. Service Dependency
This application integrates with external service providers, including Azure AI and OpenAI. Any service disruptions from these providers may affect the app's functionality.
7. Security Reauthentication
For security purposes, you may be required to log in again after a predefined period, such as every 7 days.
8. Notification Setup
If notifications are not displayed as expected after setup, ensure the Settings page is correctly configured and confirm that notifications are enabled on your mobile device.
9. Local Data Caching
The performance of local data caching may degrade over time due to the accumulation of large data sets, such as receipt images. Periodic maintenance can help optimize performance.
10. General Troubleshooting
If you encounter issues not specified above, try closing or killing the app in the background and restarting it. Alternatively, you can uninstall the app from your mobile device and reinstall it. As all data is stored on the server, your information will reload once the app is relaunched.